Delivery policy

Shipping Regions and Carriers

  • Global Shipping: Alo Yoga provides international shipping services covering numerous countries and regions worldwide.
  • Major Logistics Partners: Shipments are typically handled by carriers such as FedEx, DHL, and local postal systems, depending on the delivery address.

Shipping Fees and Delivery Times (Taking US Domestic as an Example)

  • Standard Shipping: Shipping fees vary based on the order amount and region, with free shipping typically available upon reaching a specified order threshold. Delivery usually takes 3 to 7 business days.
  • Expedited and Next-Day Delivery: Multiple expedited options (such as 2-day or next-day delivery) are available, with fees calculated in real-time at checkout based on package weight and destination.
  • International Shipping: Shipping fees, duties, and import taxes are automatically calculated and displayed at checkout based on the destination country, usually utilizing a “duties-paid” model to prevent additional fees upon delivery.

Order Processing and Fulfillment Time

  • Processing Period: All orders are typically processed, packed, and shipped within 1 to 2 business days (this may be extended during holidays or major promotional events).
  • Order Tracking: Once an order is shipped, the system automatically sends a confirmation email containing a tracking number, allowing customers to check real-time shipping status on the official website or logistics portal.

Important Notes

  • Address Changes: Once an order is submitted and enters the processing stage, the shipping address generally cannot be modified, so please double-check your information before placing the order.
  • Customs and Clearance: International orders may be subject to local customs policies; if customs clearance delays occur, the final delivery time may be extended.
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