Return and Refund Policy

Basic Return Conditions

Time Limit: Applications for and completion of returns must be made within 30 days after purchase (or receipt of the goods).

Product Condition: The goods must be brand new, un-washed, un-worn, un-modified, and in a condition suitable for resale.

Original Accessories: All goods must retain their original tags intact and be accompanied. For special items (such as bag series requiring dust bags, crystals and identity cards; sunglasses requiring the original case), they must be returned together.

2. Exceptions to Return Policy

Final Sale Items: Items marked with “Final Sale” are not eligible for returns, refunds or exchanges.

Limited Exchange Items: Some special items may be marked as “Limited Exchange Only”. These items cannot be refunded or converted to store credit.

3. Return Methods and Shipping Fees

Domestic Orders (USA): Returns can usually be processed through the official return portal, receiving a prepaid return shipping label.

Store Returns: Full-price items purchased at the store can typically be returned or exchanged within 30 days with the original receipt to the same store location in the same region.

International Orders: International buyers usually need to contact customer service by email to apply for international returns. The refund amount only includes the price of the goods, and the original shipping fees, customs duties, and related taxes are generally not refunded. Currently, international orders generally do not support direct exchanges.

4. Refund Processing Time

Processing Time: After the warehouse receives the returned goods and completes quality inspection, it usually takes 2 to 4 working days to process the refund.

Accounting Time: After the refund is approved, the funds will be returned to the payment account. Depending on the processing cycle of the bank, it may take several working days (or up to two billing cycles) for the funds to officially appear in your account statement.